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Knowledgebase

The knowledgebase provides documentation written by our team. Please select a category or search for answers.

Billing

How to Manage Credit and Debit Cards

Billing Cycles and Service Cancellation

How to Upgrade a Virtual Server Plan

Value-added Tax (VAT) for EU Customers

What payment methods are accepted?

How-Tos

Quickstart Guide

What is my Root password?

How to re-enable the root user?

Network

IP Address, Subnet and Gateway

Linux Mirror Servers

Virtual Servers

What hardware do the virtual servers run on?

Can I install Windows?

Why do I only see a black screen when I open the VNC Console?

What type of virtualisation do you use?