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Quickly find answers for the most common question. Need something else? Create a Support Ticket

Billing

How to Manage Credit and Debit Cards

Billing Cycles and Service Cancellation

How to Upgrade a Virtual Server Plan

Value-added Tax (VAT) for EU Customers

What payment methods are accepted?

How-Tos

Quickstart Guide

What is my Root password?

How to re-enable the root user?

Network

IP Address, Subnet and Gateway

Linux Mirror Servers

Bring your own IPs (BYOIP)

Additional IPv4 Addresses

Virtual Servers

Can I install Windows?

Why do I only see a black screen when I open the VNC Console?

What type of virtualisation do you use?

Network Traffic Limits

What operating systems are supported?