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Quickly find answers for the most common question. Need something else? Create a Support Ticket

Billing

How to Manage Credit and Debit Cards

Billing Cycles and Service Cancellation

How to Upgrade a Virtual Server Plan

Value-added Tax (VAT) for EU Customers

What payment methods are accepted?

How-Tos

Quickstart Guide

What is my Root password?

How to re-enable the root user?

Network

IP Address, Subnet and Gateway

Linux Mirror Servers

Bring your own IPs (BYOIP)

Additional IPv4 Addresses

Virtual Servers

What hardware do the virtual servers run on?

Can I install Windows?

Why do I only see a black screen when I open the VNC Console?

What type of virtualisation do you use?

Network Traffic Limits